Table of contents:
· Cover Page 1
· Table of contents 2
· Introduction 3 3
· Body of the report 3
· Discussion questions 4
· Conclusion and recommendations 4
· References 5
Introduction:
Everywhere, in every country you should find a lot of hotels. They can be good or bad, some are cheap and some are expensive, some of them are royalist and luxury and some are simple and normal. In this report, I’m going to write about one of the most luxurious hotels in the world which is “The Ritz-Carlton Hotel”.
Body of the report:
Ritz-Carlton is one of the most famous investment companies in the United State. Due to this fame, in 1927, Edward Wyner, a local Boston real estate developer, was asked by Mayor Curley to build a world-class hotel. He was starting to build a two-storey building, but he decided to change this building to hotel because of the reputation of Ritz in Europe and the cosmopolitan society in Boston.”The Ritz-Carlton, Boston opened on May 19, 1927 with a room rate of $15”( The Ritz-Carlton: About Us: History, (n.d.)). It was like a private club for the rich people. In 1960s, the hotel was very formal and luxurious not just in the building it is also on quality of writing paper on which the guests wrote to the hotel requesting reservations.
Ritz-Carlton has many important events, and these events made the hotel very formal and distinctive. Some of these events were about the dresses.” They made one dress design for all guests, in great part due to the formality of Boston society.”( The Ritz-Carlton: About Us: History, (n.d.)). In addition, the restaurants there were also very stringent and not allowed women to be there alone in The Café or enter The Ritz Bar until 1970.
With the passage of time and years, Ritz-Carlton Hotel was developing. Musical greats as Benny Goodman and Tommy Dorsey made their songs in the hotel. The most famous plays ware written in the Boston Hotel more than anywhere else. Some of these plays ware “Edelweiss”, “A Streetcar Named Desire” and “Ten Cents a Dance”. It is also maintained its own upholstery and print shops and even had a craftsman in-house whose sole job was to paint the gold stripes on the hotel’s furniture.
Despite the luxuries of the Ritz-Carlton, it is not neglect the customers. Ritz-Carlton Hotel has three major goals which start with customers then the service end with exemplary. It has employees with experience to how to deal with customers and smile in their faces by themselves not because they have to smile, also it provides the train the employees to have good way in service the customer.
Conclusion:
All in all, no business in this world will be successful without facing problems, and Ritz-Carlton is one if these successful business although they faced many problems but they solved them by the good management and good organizing. I hope, when I have my own business will be as Ritz-Carlton and better, why not!
References
The Ritz-Carlton: About Us: History. (n.d.). Combining Luxury & Hospitality: The Ritz-Carlton Hotel Company. Retrieved November 16, 2011, from http://corporate.ritzcarlton.com/en/About/OurHistory.htm
The Ritz-Carlton, Tokyo Hotel - Tokyo - Japan - With 2 guest reviews. (n.d.). hotels.com | Hotel Reservations & Bookings Hotel Offers & Discounts Cheap Hotels Rates Lowest Hotel Rates Guaranteed!. Retrieved November 16, 2011, from http://www.hotels.com/ho252642/the-ritz-carlton-tokyo-tokyo-japan/
Ritz-Carlton - Wikipedia, the free encyclopedia. (n.d.). Wikipedia, the free encyclopedia. Retrieved January 12, 2012, from http://en.wikipedia.org/wiki/Ritz-Carlton
The Ritz - Carlton Tokyo in Minato, Tokyo: AsiaWebDirect.com. (n.d.). Asia hotels by AsiaWebDirect.com: Discount for hotels in Asia. Retrieved January 12, 2012, from http://www.asiawebdirect.com/japan/tokyo/minato/the-ritz-_-carlton-tokyo/
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